Feedback, compliments and complaints

Would you like to make a compliment, suggestion or complaint?

Feedback posterWe strive to ensure every patient has a positive experience at Sir Charles Gairdner Hosptial (SCGH) and Osborne Park Hospital (OPH). Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints.


How to provide feedback


What feedback to provide

Tell us what happened, where and when, including dates and times if possible. Include information on who was involved and provide the patient’s full name and date of birth.

Let us know what you would like to see happen as a result of your feedback. Include your contact details if you would like someone to contact you.



Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.

All complaints are investigated thoroughly and you will receive an acknowledgement of your complaint within five working days.

You will receive a written response within 30 working days or six weeks. You will be notified of any delays.

If you are dissatisfied with our response, you may wish to contact the Health and Disability Services Complaints Office, the independent agency which investigates complaints about health services, on free call 1800 813 583.

Last Updated: 20/06/2024