Would you like to make a compliment, suggestion or complaint?

We strive to ensure every patient has a positive experience at Sir Charles Gairdner Hosptial (SCGH) and Osborne Park Hospital (OPH). Your feedback tells us what we are doing well and where we could improve. We welcome all feedback including compliments, concerns, suggestions or complaints.

How to provide feedback

• Online: Complete the Feedback Form (PDF)
• Email: CLS@health.wa.gov.au
• Tel: (08) 6457 2867 and speak to someone in the Consumer Liaison Service
• Interpreter services: For assistance with providing feedback for patients and their families who are non-English speaking, see our Interpreters and Language Services
• Hearing impaired assistance: For assistance with providing feedback for those patients and their families with hearing difficulties, please contact: Access Plus - WA Deaf Society (external site)

What feedback to provide

Tell us what happened, where and when, including dates and times if possible. Include information on who was involved and provide the patient’s full name and date of birth.

Let us know what you would like to see happen as a result of your feedback. Include your contact details if you would like someone to contact you.

Complaints

Making a complaint will not impact on any care or treatment provided. The information is filed separately from the medical records and is kept confidential.

All complaints are investigated thoroughly and you will receive an acknowledgement of your complaint within five working days.

You will receive a written response within 30 working days or six weeks. You will be notified of any delays.

If you are dissatisfied with our response, you may wish to contact the Health and Disability Services Complaints Office, the independent agency which investigates complaints about health services, on free call 1800 813 583.