Services & Facilities

Accommodation

The hospital has limited on-site hostel accommodation, available at a nightly rate for outpatients from country areas and for relatives visiting you from the country. If you or your family need this assistance, please contact the Social Work Department on 61 8 9346 4666. Please be aware that bookings are heavy.

AH Crawford Lodge

AH Crawford Lodge is located on the site of the QEII Medical Centre and is run by the Cancer Foundation of Western Australia.

The lodge provides accommodation for cancer patients, and their families, who normally reside in the country but have to stay in Perth to receive cancer treatment.

If you would like more information on this accommodation, please ring the Cancer Foundation on 13 11 20 or ring the Social Work Department on 61 8 9346 4666.

Emergencies

All members of staff are trained in emergency procedures such as in the event of a fire. In an emergency, staff will take whatever action is necessary, and will tell you what to do.

Food vending machines

Vending machines are located in the

Emergency Department waiting area, Ground Floor, G Block;
in the E Block corridor (E Street) near the exit to Hospital Avenue;
in the main Ground Floor thoroughfare (Watling Street);
in the Green Lift foyers on the 5th, 6th and 7th Floors of G Block;
and in the corridor near the Gold Lifts on the 4th Floor of G Block.

Internet Access

Internet access can be arranged for personal laptop computers. Consult Hospital Television Rentals (HTR) on 61 8 9346 2666.

Laundry

If possible, please make private arrangements for laundering personal clothing. Limited laundry facilities are available, if needed. Please do not put any personal items in the hospital laundry bags. A patient laundry is located on the 6th floor of G Block.

Meals

A menu will be delivered to you each day, so you can choose from the selection available. If it is necessary to have a special diet, a dietitian will visit you. If you have any concerns in relation to meals, please discuss them with the Menu Assistant.

Mail

Mail is delivered daily to the wards. Letters to patients should be addressed clearly with the patient’s given name, surname and ward.

Newspapers

Papers are delivered daily to the wards for purchase. There is also a newsagency located in the Pharmacy, ground floor of E Block.

Pharmacy Services

Hospital prescriptions are dispensed by the Outpatient Pharmacy, located in the Outpatient Department, Ground Floor, E Block.

It is open from 8.30am to 5.00pm, Monday to Thursday.

It is closed on Fridays, weekends and public holidays.

There is also a private pharmacy in the hospital in the commercial area on the ground Floor, E Block.

Radios

Bedside radio sets are provided. If you have your own transistor radio, please use an earphone.

Television

Most wards have a television sitting room. All TV sets, including those with teletext, can be hired from a private company called HTR. Contact the on-site representative from HTR on 61 8 9346 2666. Please ensure your set does not disturb neighbouring patients.

* Please note that the television, telephone and radio hire services are provided for the convenience of our patients by an external company and are therefore not directly under the management of Sir Charles Gairdner Hospital.

Library and Trolley Service

The Women’s Auxiliary provides a book and magazine lending service. The Auxiliary also has a daily trolley service offering sweets and toiletries for sale.

Shopping

The following shops and businesses are located on the Ground Floor, E Block:

Women’s Auxiliary shop. (There is also a shop in the patient reception area, Ground Floor, G Block.)
Charlie’s Garden Coffee Lounge, providing full meal service
Pharmacy (cosmetics, toiletries, gifts,newsagency and Australia Post Office)
Two ATM facilities (most cards accepted)
Cube Hair Design (unisex)-arrangements can be made for the hairdresser to visit the ward
Credit Union
Juice and Sushi Bar
April Flowers Florist Shop near the main G Block entrance

Telephones

Coin and card operated telephones are located in public areas at the end of each ward. Private telephones are available for hire. These phone lines can be used to connect laptop computers to the Internet. Contact HTR on 61 8 9346 2666 for details.

The use of mobile phones is restricted to public areas only. Please check with the Clinical Nurse Specialist on the ward if you need to use a mobile phone.

Valuables

Bedside lockers are provided for patients to store personal belongings. Please do not bring jewellery, valuables, or large amounts of money. You will need to bring money if you would like to hire a TV, which costs about $7 a day.

The hospital will not accept liability for the loss of any property kept at the bedside. If you have items of value with you, please ask your nurse to arrange for them to be held by our Property Officer. A receipt will be issued.

Voluntary Services

The hospital is fortunate to services of several voluntary groups whose members give their time for the benefit of our patients. New members are always welcome. Contact phone numbers are:

SCGH Women’s Auxiliary: 61 8 9346 3790
Gairdner Voluntary Group: 61 8 9346 3584
Voluntary Transport Service: 61 8 9346 2655
The Pastoral Care Services Department also has a team of volunteers. They can be contacted on 61 8 9346 2419.

Useful SCGH Numbers

When calling from an internal phone, just dial the last four digits.

Main Switchboard: 61 8 9346 3333 (dial 91 from internal phones)
Patient Transport services: 61 8 9346 2655, or 61 8 9346 4518
The Bank West Buggy: 61 8 9346 4645
Patient Liaison Officer: 61 8 9346 2867
Property Officer: 61 8 9346 3530
Social Work Department: 61 8 9346 4666
Patient Accounts Section: 61 8 9346 2237
Hospital Television Rentals (HTR): 61 8 9346 2666