Patient Liaison Service

Services We Offer

Advocacy and Support

The Patient Liaison Officers are available to liaise with hospital staff on patients’ behalf or support patients and carers to do this for themselves, about any issue to do with their care and management. The Officers are also available to discuss with patients their rights and responsibilities in a public hospital and can give patients the brochure, The Public Patients’ Hospital Charter, which summarises and explains these rights and responsibilities.

Brochures referred to on this page are available in alternative format/fonts upon request to the Patient Liaison Service.

Complaints and Compliments

The Patient Liaison Service is the co-ordinating point for complaints. The Patient Liaison Officers can assist patients with concerns that they have been unable to resolve in the ward or department where they or their relative are receiving treatment.

Complaint Form

Where patients have been discharged from the hospital they can contact the Patient Liaison Service by telephone or in writing about any outstanding concerns or complaints that they wish to have followed up. Once the issues have been investigated a written response is usually provided to the complainant. If necessary a family meeting can be arranged to discuss concerns.

There is a brochure outlining the complaint process ‘Do you Have a Concern or Complaint about a service that you have received at our Hospital?’.

Another avenue for lodging a complaint is The Office of Health Review, an independent government funded complaint agency who investigate complaints about any health care provider (private or public) in Western Australia. Their website explains how to lodge a complaint, and includes an electronic version of the complaint form.

We are also pleased to receive compliments from patients and carers and we ensure that these are passed to the relevant staff.

Compliments are welcomed in any format and you do not need to use a pre-printed form. However patients and visitors can also their compliments at the same time perhaps as making suggestions for improvement.

Patient Feedback

Patient and visitor feedback is very welcome and is helpful for highlighting the good aspects and the not so good aspects of the hospital. There are Feedback Forms and locked boxes for completed forms placed at various locations around the hospital.

The feedback is analysed and passed to the relevant areas for follow up and actioning. The person providing the feedback can also receive feedback on the outcome of any suggestion they have put if they provide their contact details on the form. If you wish to provide feedback please .

Consumer Participation

The Patient Liaison Service supports the principle of involvement of patients in all aspects of patient related services. The Patient Liaison Service is closely connected to the hospital’s Community Advisory Council and is happy to bring issues to the Council as necessary. The Council’s brochure ‘Improving Services through the Community Advisory Council’ provides information on the membership and the working of the Council.

Department Contact Details

E Block Ground Floor
Phone: 61 8 9346 2867
Fax: 61 8 9346 4573

Tracey Beckwith, Manager
Tanya Azzaro, Patient Liaison Officer
Carole Belger, Administrative Assistant